Shipping policy

Made to order

Every pair of Hexed Heels is handmade after you order, so it takes longer than off-the-shelf shoes. Your pair is cut, stitched and finished by hand, checked, then shipped with tracking.

Delivery times

Please allow 12–20 business days from the day you order to the day your pair arrives. Business days are Monday to Friday, excluding public holidays. Making times can run longer during holidays, new design launches and busy periods.

Delivery estimates are not guaranteed. Carrier delays, weather, customs checks and incorrect addresses can add time.

Shipping costs

Shipping is free and tracked on every order.

Tracking

We'll email your tracking number as soon as your pair ships. Tracking can take a day or two to update after the carrier collects your parcel. You can also follow it on our order tracking page.

Customs, duties and taxes

International orders may be charged import duties or taxes by the destination country. These charges are set by your local customs office and are paid by the customer.

Address changes

Please check your shipping address at checkout. If you need to change it, contact us as soon as possible. We can't guarantee changes once your order has shipped.

Lost or delayed parcels

If your tracking hasn't updated for a while, or shows as delivered but you can't find your parcel, contact us through our contact page and we'll follow it up with the carrier. Orders with Shipping Protection that are lost, stolen or damaged in transit are reshipped or refunded.