Terms of service
Last updated: November 15, 2026
Overview
This website is operated by Hexed Heels. Throughout these terms, "we", "us" and "our" refer to Hexed Heels. By visiting our site or buying from us, you agree to these terms and to our Refund Policy, Shipping Policy and Privacy Policy.
Handmade products
Every pair is made by hand to order. Small differences in denim wash, fraying, stitching, embroidery and the placement of rhinestones, studs and hardware are a natural part of handmade work and are not defects. The design you order is the design you receive.
Images
Our product photos show our designs. Some lifestyle and styling images on this site are staged, edited or digitally created to show how pairs can be worn, and colours can look different on different screens.
Orders and pricing
All prices are in US dollars. We may change prices, offers and products at any time without notice. We may refuse or cancel any order, including orders that appear to be placed by resellers or that contain pricing errors. If we cancel an order you've paid for, we refund you in full.
Payment
Payments are processed securely through Shopify's checkout. You agree to provide current, complete and accurate purchase information.
Shipping and returns
Delivery times, shipping and returns are covered by our Shipping Policy and Refund Policy.
Accuracy of information
We work to keep our site accurate, but it may occasionally contain errors in descriptions, pricing or availability. We may correct errors and update information at any time.
Personal use
Our products are sold for personal use. You may not use our site for any unlawful purpose, or copy, resell or reproduce our designs, images or content without written permission.
Limitation of liability
To the fullest extent allowed by law, Hexed Heels is not liable for any indirect, incidental or consequential loss arising from your use of our site or products. Nothing in these terms limits any rights you have under consumer protection laws that can't be excluded.
Changes to these terms
We may update these terms at any time by posting the changes on this page. Continuing to use our site after changes means you accept them.
Contact
Questions about these terms? Reach us through our contact page.